Samir VarmaPhysicist, hedge-fund founder, and author.
Management of Information-Technology Services
Daniel Sarfati, Tanya Epstein, Bradley Joseph Hlista, Robert Jon Harrington, Samir Varma
USPTO (US Patent App. 20150172400), 2015
Abstract
A system that collects data on usage of IT services across an organization, surfaces benchmarks, and supports decisions about service mix and provisioning.